Last Updated: October 2025
At Safa Pacific Financial Services Pty Ltd (“Safa”, “we”, “our”, or “us”), we are committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
By visiting our website, using our services, or engaging with us, you consent to the collection and use of your information as outlined below.
1. Information We Collect
We may collect the following types of personal and financial information from you:
Personal Identification: Full name, date of birth, address, phone number, and email address.
Financial Details: Employment status, income, expenses, bank statements, credit history, and other details required for finance applications.
Identity Documents: Driver’s licence, passport, or other forms of ID as required under verification laws.
Digital Information: Website activity, cookies, IP address, and browser data to help us improve your online experience.
2. How We Collect Your Information
We collect information when you:
Submit an enquiry or application form on our website.
Book a finance strategy session or request a callback.
Provide documents during your finance application process.
Communicate with us via phone, email, or messaging platforms.
Interact with our website or digital advertisements.
We may also receive information about you from third parties, such as lenders, credit reporting agencies, or referral partners — only when you have authorised it.
3. How We Use Your Information
We use your personal information to:
Assess your eligibility for home, car, or refinance financing.
Provide you with personalised finance advice and product recommendations.
Communicate updates, offers, and educational content relevant to your financial needs.
Comply with legal and regulatory obligations.
Improve our products, services, and online experience.
4. Disclosure of Information
We may share your information with:
Accredited lenders and finance providers to process your application.
Credit reporting bodies (with your consent).
Our service providers such as IT support, marketing platforms, and document verification systems.
Regulatory authorities when required by law.
We do not sell or rent your personal information to third parties. All disclosures are made in accordance with applicable privacy laws.
5. Storage and Security
We take all reasonable steps to protect your personal information from misuse, interference, and unauthorised access.
Security measures include:
Encrypted document storage and transmission.
Secure access controls for authorised personnel only.
Regular IT audits and data protection reviews.
If information is stored or processed by third-party systems (including offshore service providers), we ensure that they meet equivalent privacy and data security standards.
6. Your Rights
You have the right to:
Access personal information we hold about you.
Request correction of inaccurate or outdated information.
Withdraw consent for marketing communications at any time.
Request deletion of personal data, where legally permissible.
To exercise these rights, please contact us at:
📩 support@safapacific.com.au
📞 1300 976 398
We may require verification of your identity before processing your request.
7. Cookies and Online Tracking
Our website uses cookies to enhance user experience and track website performance. Cookies may collect anonymous data about browsing behaviour, but not personally identifiable information.
You can disable cookies through your browser settings, though this may affect website functionality.
8. Direct Marketing
From time to time, we may send you updates, offers, or resources about halal financing and financial education.
You can opt out at any time by clicking “Unsubscribe” in our emails or messaging us directly at support@safapacific.com.au.
9. External Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies separately.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect legal changes or improvements in our practices. Updated versions will be published on our website with a revised date.
11. Contact Us
If you have any questions, feedback, or complaints about our privacy practices, please contact us:
Safa Pacific Financial Services Pty Ltd
📞 1300 976 398
📩 support@safapacific.com.au
🌐 www.safapacific.com.au
We take all privacy concerns seriously and aim to resolve any issues promptly and fairly.